The PHP Kemist’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by The PHP Kemist anytime you interact with The PHP Kemist, such as when you visit our website, when you purchase The PHP Kemist products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at The PHP Kemist, and we go to great lengths to protect it.
Specifically, your email address privacy
The PHP Kemist is especially sensitive about the global email plague called "Spam." We are part of the force that is fighting and preventing spam, junk mail, and general abuse of your email address. Here we'll be blunt: your contact information wiil never be sold or distributed to companies or entities not directly related to The PHP Kemist for the purpose of fulfilling your project goals. Any company or entity working with The PHP Kemist is first bound by a Non Disclosure Agreement (NDA) that includes specific mandates for non-distribution and non-repurposing of any client materials, information, or email addresses. To be more blunt, your email address stops here!
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on the business goals of greatest interest to you. In addition, your personal information helps us keep you informed on the latest technology announcements, software updates, special offers, and events that you might like to hear about.
If you do not want The PHP Kemist to keep you up to date on non-project related subjects such as technology news, software updates and the latest information on products and services login to www.phpkemist.com/login and update your personal contact information and preferences.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
- We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an Online survey, registering your products, or purchasing a product.
- When you interact with The PHP Kemist, we may collect personal information relevant to a development project, such as your name, mailing address, phone number, email address, and contact preferences; and information relating to a support or service issue.
- We also collect information for market research purposes — such as your current method of traffic tracking — to gain a better understanding of our customers and thus provide more informative feedback.
- We collect information regarding customer requirements and activities on the web; your own site and websites in general. This helps us to determine how best to assist your business and to understand which aspects of your business would benefit most from improvement.
- We may use personal information for statistical purposes as well as for auditing, research, and marketing analysis to improve The PHP Kemist’s products.
Your PHP Kemist User ID and related information
The The PHP Kemist website allows you to login using a “PHP Kemist User ID” assigned by and upon specific request. This convenient service saves you time and allows for easier use of our client login services. Here’s how it works: We create a personal profile for you — including your name, phone number, email address, and in some cases your mailing address or an Instant Messaging User ID — and choose a password and password hint for security. The system saves your information and assigns you a Project Directory on the PHP Kemist server — in most cases named as your primary domain name. You may login to your account any time of day or night to access a current work status, update your personal or company profile, upload media for project integration, and to request changes and revisions. All you need to do is enter your PHP Kemist User ID and Password; the system looks up your information and directs you to your account. In addition, if you update the information associated with your PHP Kemist User ID it will be available for all your transactions with all The PHP Kemist departments.
Blogs, community boards, and chatrooms
The PHP Kemist operates multiple blogs, community boards, and chatrooms. Creating a client login profile may enable and entitle you to access and edit some part or subsection of a blog, community board and/or chatroom. Published information to any of these service websites may be exposed or published to the public or other members of the website.
Publicly displayed information is public
If you use a bulletin board or chatroom on a The PHP Kemist website you should be aware that any information you share is possibly visible to other users, perhaps to the public. Personally identifiable information you submit to one of these forums might be read, collected, or used by other individuals to send you unsolicited messages. The PHP Kemist is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, The PHP Kemist may inadvertantly collect that information from your interaction and that information may become publicly available, especially as a result of search engine optimization automation processes. If your personal information should become disclosed publicly, contact The PHP Kemist immediately with the specific offending URL with a detailed message telling us what requires correction. The PHP Kemist will take appropriate mesaures to protect your information, but does not take responsibility for information you cause to become public whether by intent or accident.
When we disclose your information
The PHP Kemist takes your privacy very seriously. The PHP Kemist does not sell or rent your contact information to other marketers.
Within the The PHP Kemist group
To help us provide superior service, your personal information may be shared with legal entities within the The PHP Kemist group globally who will take steps to safeguard it in accordance with The PHP Kemist’s privacy policy.
Our service providers, vendors, and strategic partners
There are also times when it may be advantageous for The PHP Kemist to make certain personal information about you available to companies that The PHP Kemist has a strategic relationship with or that perform work for The PHP Kemist to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with The PHP Kemist’s policies, except if we inform you otherwise at the time of collection. For example, when you purchase website development, you authorize The PHP Kemist and its associates to exchange the information that you provide during the web hosting purchase process to carry out hosting setup and launch. If you are approved for service, your account will be governed by The PHP Kemist and its carrier’s respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the The PHP Kemist website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
The PHP Kemist takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The The PHP Kemist may use Secure Sockets Layer (SSL) encryption on web pages where personal information is required. To make purchases from eCommerce web sites, we advise use of an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card and personal information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters, numbers, and some non-alphanumeric symbols, having a minimum length of 5 characters, ideally 8 or more characters, not exceeding 15 characters. Make sure you use a secure web browser like Safari.
Integrity of your personal information
The PHP Kemist has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.phpkemist.com/login. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.
Kids
We do not knowingly collect personal information from children under 18 for any purposes, but because some information is collected electronically, it can appear to be the personal information of a client of The PHP Kemist, and will be treated as such by this privacy policy. If a child under 18 submits personal information to The PHP Kemist and we learn that that personal information is the information of a child under 18, we will attempt to delete the information as soon as possible.
Cookies and other technologies
As is standard practice on many corporate websites, The PHP Kemist’s website uses “Cookies & Sessions” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use Cookies & Sessions and other technologies to make sure that our Online advertising is bringing customers to our products and services, such as marketing services and promotions. We use Cookies & Sessions and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use Cookies & Sessions to customize your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the The PHP Kemist login. Information such as your country and language — and if you’re an admin, your subordinates — helps us provide a more useful Online experience. If, however, you prefer not to enable Cookies & Sessions, please go to your browser preferences and "disable cookies." Please note that certain features of the The PHP Kemist website will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) Addresses, Browser Type, Internet Service Provider (ISP), Referring & Exit Pages, Operating System, Date/Timestamp, and Clickstream Data We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. The PHP Kemist will not use the information collected to market directly to that person.
In some of our email messages we use a “Click-Through URL” associated with tracking scripts on the The PHP Kemist website. When customers view campaign emails and click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We store all of this information in a secure database located in Salt Lake City, Utah, in the United States.
Non-disclosure agreement (NDA)
The PHP Kemist typically establishes a non-disclosure agreement with clients prior to the exchange of confidential, private, and/or sensitive company/product/services information. Any information disclosed to The PHP Kemist by a client under the jurisdiction of an established NDA wil be held confidential and will be shared only with employees and contractors of the PHP Kemist who have signed standing non-disclosure agreements with The PHP Kemist.
Our companywide commitment to your privacy
As we said, The PHP Kemist takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to The PHP Kemist employees and strictly enforce privacy safeguards within the company. In addition, The PHP Kemist supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.
International users
The PHP Kemist abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the U.S. Department of Commerce Safe Harbor Program. Note that personal information regarding individuals who reside in the EU is jointly controlled by The PHP Kemist UK in London, England, and by The PHP Kemist UK Limited in Cambridge, United Kingdom.
The PHP Kemist’s website has links to the sites of other companies. The PHP Kemist is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Privacy questions
If you have questions or concerns about The PHP Kemist’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses to contact us. A The PHP Kemist customer service agent in your region should respond to your inquiry within 30 days. questions@phpkemist.com
If you do not want The PHP Kemist to keep you up to date with The PHP Kemist news, software updates and the latest information on products and services click www.The PHP Kemist.com/contact/myinfo and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
The PHP Kemist may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
The PHP Kemist | 801.253.2564 | POB 95545, South Jordan, Utah, USA, 84095
